Get in Touch With Us
Got a question about something you read on playrec.co.uk, spotted an outdated detail, or want to suggest a brand we should look at? Here is how to get hold of us and what you can expect once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days. Send your note to [email protected] and, where you can, tell us straight away what your enquiry is about — a review, a payment method, a bonus term, or something else. It helps us route your message to the right person and cuts down the back-and-forth.
What We Can Help With
- Questions about a listing — If you want more detail on how one of the sites in our rankings, such as Betmica, Kikibet or Betninja, handles a particular payment method or bonus condition, ask us directly.
- Corrections — Offers, wagering terms and bonus values at casinos not on GamStop change often. If something on the site looks out of date, tell us and we will check it against the latest information.
- Content suggestions — If there is a topic on our guide to trusted casinos not on GamStop you would like expanded, or a comparison angle we have not covered, we are open to hearing it.
- Partnership or editorial enquiries — If you represent a gambling brand or an industry body and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about gambling behaviour — If you or someone close to you is struggling with gambling, say so in your message. We will point you towards independent support organisations rather than trying to advise on this ourselves.
What Happens Once You Write In
Every message is read by a person, not a script. We do not send automated replies as a substitute for an actual answer. Our usual response window is two working days, though it can run a little longer if we are dealing with a high volume of enquiries or need to verify a detail with an operator before replying.
Why Accuracy Matters Here
This site exists to help readers who have self-excluded through GAMSTOP find and compare gambling sites not on GamStop with clear, current information — on licensing, payment methods, bonus terms and the games on offer. That only works if the detail behind it is right, and reader feedback is one of the main ways we catch things that have moved on. If a rating, an offer figure or a payment detail on this site looks wrong to you, we would rather know than have it sit there uncorrected.
We are independent of the operators we review. Some of the casinos listed on the site pay us a commission if a reader signs up through a link, but this has no bearing on how brands are rated or ranked, and it does not change what we tell you in a reply.
Before You Get in Touch
A few quick pointers make things faster on both sides:
- Check our main comparison page first — many common questions about welcome offers, payment options and site rankings are already answered there.
- If your question relates to a specific brand, name it in your email so we do not have to guess which listing you mean.
- Keep gambling account issues — deposits, withdrawals, verification — with the operator's own support team, since we cannot access or intervene in individual customer accounts.
Whatever the reason for writing in, we appreciate you taking the time. Gambling with any operator, including those not registered with GAMSTOP, is only for adults aged 18 and over, and we would always encourage readers to gamble within their means. If you have thoughts on how we can make that easier to judge from our content, that feedback is genuinely welcome.